|What Is The Cancellation Policy On My Reservation?|
Cancellation policies vary from hotel to hotel. These policies are not the property, nor are they at the discretion, of Metrotravelguide.com. Cancellation policies and rate rules are posted on our web site so that you may have immediate access to them at the time of booking. We also include the cancellation policy in your confirmation email along with your travel itinerary and your confirmation number. Therefore, it is important that you provide your correct email address.
|Why We Need Your Personal Information.|
We only ask for information that we need for completing your reservation request. All sensitive information is encrypted before it is sent across the Internet. Protecting your personal information is one of our primary concerns. We do not, in any way, vend your personal information to any third party(s). Nor do we share it with any persons not directly involved in processing and reserving your room.
|How To Check On The Status Of Your Room.|
You may check on the status of all the past and current reservations you have made on Metrotravelguide.com at anytime from ourMY RESERVATIONSretrieval page.
If you have called the hotel and are worried because they seem unaware of your reservation, please understand that the room has been taken out of the inventory pool but your personal information has not been uploaded into their system. The hotel knows the room is booked, they simply do not know it has been booked by you. However, the hotel will have your personal booking information (at the latest) within 24 hours prior to your scheduled arrival.
|Is There An Extra Charge For Additional Adults In The Room?|
This varies from one hotel to the next. All price quotes reflect your search criteria, so if you have entered the proper number of adults that will be staying, your price will be accurate. Hotel prices, reservation and cancellation policies are available for each of our search results and we recommend you take a moment to view them.
|Is There A Way To Find Out Where Within The City These Hotels Are Located? (i.e. near local attractions I wish to visit.)|
Yes. By using ourPoint of Interestmenu located on the left side of the hotel list. Clicking on any of thesePoints of Interestwill modify your search to find hotels that are closest to the point of interest you selected. You may adjust the search radius to narrow or expand your search.
|When Will My Reservation Be At The Hotel?|
The instant you book a room, that room is taken out of the hotel's inventory and is set aside for your use. The hotel may not be able to access your personal information immediately, but we assure you your room is booked.
If you have called the hotel and are worried because they seem unaware of your reservation, please understand that the room has been taken out of the inventory pool but your personal information has not been uploaded into their system. The hotel knows the room is booked they simply do not know it has been booked by you. However, the hotel will have your personal booking information (at the latest) within 24 hours prior to your scheduled arrival.
|If I Change My Reservation Do I Lose My Deposit?|
This depends upon the policies of the individual hotel or chain. Please check the cancellation and rate rules policies on our secure reservation form. If you have any more questions, you may call the individual hotel at the number provided in your confirmation email.
|Can I Use Two Different Credit Cards To Book A Room Or Split The Charge Of the Room Onto Two Credit Cards?|
No, only one card at a time may be used to guarantee a reservation.
|What Are Web Savers?|
Web Savers, Super Savers and other specialty rates are rates offered only to online customers. These rates are below the published rates of the hotel and often represent the very best rates available for that property. They occasionally require prepayment and may not have a refund policy associated with them. Please read all cancellation policies and rate-rules before you book your hotel.
|What Is Metrotravelguide.com?|
Metrotravelguide.com is an independent hotel-booking agency. We work with tens of thousands of hotel properties worldwide to bring guests and hotels together. We allow you, the user, to view hotel bookings in real-time. This enables you to shop for the best rates out there, and to be made aware of availability instantly. We strive to provide the best, simplest booking experience on the web as well as provide a convenient, effective way to find a reservation that works best for you.
|Is My Credit Card Number Secure? How Do I Know?|
We at Metrotravelguide.com use the most up-to-date encryption software available to protect the privacy of all the information you entrust to us. We are so confident in the security of this system that we back it up with aguarantee. If, for whatever reason, you are held responsible for any fraudulent charges made on our site, Metrotravelguide.com will cover the entire liability for you, up to fifty dollars, as long as the unauthorized use of your credit card resulted through no fault of your own from a reservation made with Metrotravelguide.com while using our secure server. For more information, please refer to our privacy and security policy. All secure sites on the web are indicated by the presence of a security lock box icon at the bottom of the screen. Beware of sites that claim to be secure without this box as they may not be secure.
|Will The Cost Of My Room Be Charged To My Credit Card?|
No. Your card is not charged, only verified for authenticity at the time of booking, unless you fail to arrive at the hotel without canceling your reservation. If there is no deposit or pre-payment required to reserve your chosen room, your card will only be charged our $5 service fee. Please read all payment policies on our secure reservation form before booking.
|Does Metrotravelguide.com Provide Telephone Numbers Of The Hotels?|
Yes. The telephone number to your selected hotel will be emailed to you immediately upon booking along with your travel dates, confirmation number, and the cancellation policy associated with your room
|Why Do Prices Change On Your Site?|
Hotel prices are based upon availability, and are not unlike a commodity. When availability is high (many rooms available) prices are the lowest. As availability decreases (fewer rooms available) prices increase. Therefore, it is best to book early to have the best chance to get the best rate.
|Can I Cancel My Reservation From Your Site?|
Yes, you can. We understand that travel plans change and that at times cancellations are necessary. A cancellation made on our site is instantaneous and a cancellation number will be visible to you immediately as well as sent to you via email.
In order to access your past and current reservations you need to click ourMY RESERVATIONSlink. Be careful to complete all information as you did on your original reservation submission. Once you have accurately completed the requested information click on the search button. This search will return a complete list of your booking history with Metrotravelguide.com. Simply select the reservation you need to cancel and click on the cancel button. A cancellation number will be displayed a soon as your request is finished processing. This number will also be emailed to you.
|May I View My Reservation Status?|
All current and past reservations are retained within our database. You may access your information from our site by clicking ourMY RESERVATIONSlink and accurately completing the prompted form.
Note:All information must be identical to that used when making the reservation. (i.e. same name, same credit card number)
|Why Is My Card Not Being Accepted?|
Credit card difficulty can be very frustrating. Here is a checklist to help you troubleshoot.
First, ensure that all information has been entered just as it appears on your card.
Second, ensure the expiration date of your card does not fall before your travel dates and that your card will remain valid through the duration of your lodging.
Third, ensure that your card has available credit equal to the total cost of your stay. While your card may not be charged for the total amount at the time of booking, available credit must be satisfactory to guarantee the booking.
Fourth, you have chosen the proper credit card from our drop down box.
Finally, check that the billing address you've provided us matches the one provided to your credit card company.
|How Do I Know If My Cancellation Was Successful?|
If you cancel a reservation your cancellation number will be displayed and emailed to you immediately. If you do not see a cancellation number your reservation may still be active.
|What To Do In The Event Of A Double Billing Or Other Billing Error.|
If you have already completed your stay at the hotel and you have a billing discrepancy you must address this with the hotel. If the hotel cannot reconcile the issue pleaseContact Usvia email with a detailed description of your issue.
We do not handle billing you for your stay unless you booked a pre-paid rate. However, we will do our best to assist you in reconciling the discrepancy. If you booked a pre-paid rate, please be aware that your reservation had been paid upon arriving at the hotel. The hotel should not bill you unless you incur any incidentals.
|Does My Room Include A Free Breakfast, Room Service, Or Other Amenities?|
Information concerning free breakfasts, laundry services, room service and other amenities can be found under our "More Hotel Information" link that is associated with each room.
|Do Kids Stay Free?|
Most hotels allow children under twelve to stay free of charge. To learn more about a hotel's rate policies be sure to read the 'Rate Rules' on our secure reservation page before booking your room.
|Will I Be Able To Get A Rollaway Bed With My Room?|
Usually hotels have rollaway beds for your use. Availability of such beds may be limited and there may be a small fee associated with their use. This is up to each individual hotel. To request a rollaway bed at the time of booking, make your request in the box provided at the bottom of our reservation page. The hotel will do its best to accomodate every request.
|Will I Be Mailed A Written Notice Of My Confirmation?|
When you book a room you will see a confirmation number displayed instantly. This number will also be emailed to you along with your travel itinerary and a copy of the cancellation policy of your room. You will not receive any written notification by mail.
|Does My Price Include Tax?|
Pricesdo notinclude tax.
Note:Prepaid rooms are an exception. Rooms that require payment at the time of booking will include all applicable taxes and fees in the total amount. This amount is displayed on our reservation request form.
|I need directions to my hotel.|
Directions (and occasionally maps) can be found under the Hotel Details and Information link associated with each hotel.